Frequently Asked Questions

1. What size picture do I need to supply?
We prefer to get the biggest version of the picture you require us to work with, but we can do quite a lot with small pictures. Digitally we like the picture to be the size you want it printed and 300dpi resolution.

Basically if you use a digital camera 3 megapixels will suffice for most sizes, any larger and quality improves (call if you require help with this and don't forget the frame edges if you want it to cover the edges as well). We can use pictures that are the size you want printed but at 72dpi. If the quality is too low we will advise you before we print anything.

2. What size file can I send to you?
We can receive up to 15mb through our email system, if you have a larger picture you can either send it to us on cd rom to the address above, or if you email us we can set up an FTP connection for you to directly upload to our servers.

3. Can I have a different size to those listed in your 'sizes and prices'?
Yes, our non-standard frames are all handmade to order, so if you do not see the size you require please let us know by letter or e-mail when ordering.

4. How soon will I get my print?
We have a turnaround time of usually 7-10 working days. If you require your image returned by a specific date - please call first to ensure we can achieve your requirements on 0845 1 700 300.

5. How deep are your frames?
We offer 2 types of frames, our standard frames are 18mm and 38mm deep.

6. I only have a hard copy of my photo; can I still have it printed onto canvas?
Yes, if you post the photo to us including a note of your contact details and the size and any effects that you may require, we can scan it for you. We will return the original to you with the canvas. We do recommend that you use a 'board backed' envelope to prevent damage in the post - if we feel there is any doubt as to whether we can achieve your required size from your image - we will contact you with the options available.

7. What happens to my digital picture once you printed my canvas?
We keep all the picture files on our backup system, in case you want another copy in the future. We do not use them for anything else without your prior permission, and we will delete them if you ask us to do so.

8. I'm worried about giving my credit card details over the web, how else can I pay?
Cheque is our preferred way to receive payment however we currently use Paypal for online payments. All credit and debit card transactions are handled by Paypal on their secure servers, we do not see any of your credit or debit card details when you pay online.

9. Do you deliver worldwide?
Yes we are happy to deliver worldwide however extra charges for delivery and packaging will be incurred, email us for a quote and include your delivery details.

10. I don't see my question here!
Email us and we'll answer you as quickly as possible.