Terms & Conditions

GENERAL

1.1.   These terms and conditions ("Terms") explain your rights and obligations in relation to this web site located at www.memories2print.co.uk ("Site") and any goods purchased through this Site. Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

1.2.   This Site is operated by Memories2print.co.uk ("we", "our" or "us"), located at Woodland Park, 42 Foxglove Way, March, Cambridgeshire, PE15 8RU. You can telephone us on 0845 1 700 300 and email us at sales@memories2print.co.uk.

1.3.   We may change the Terms at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you are bound by the new terms.

SITE USE
2.1.   The content of and copyright in the Site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.

2.2.   We reserve the right to suspend, restrict or terminate your use of this Site at any time.

PURCHASING FROM US 
3.1.   The Site and the goods are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods.

3.2.   By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers).

3.3.   We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we dispatch to you the goods which form the subject matter of your order. We may, at our discretion, reject your order.

3.4.   All specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

PRICING
4.1.   All prices are in British Pounds and include Value Added Tax where applicable. We reserve the right to adjust the VAT element if this changes from 17.5%.

DELIVERY
5.1.   We aim to dispatch goods within 7-10 working days from receipt of your payment, normally sooner, and deliver goods to you within 1 working day from dispatch. However we may not be able to provide an exact delivery date or time of day. International orders may take 2 working days from date of dispatch to be delivered.

All deliveries are sent via an insured, secure courier service. Please ensure that someone is available at your delivery address to accept the goods, as a signature is normally required.

5.2   Note that Memories2print.co.uk does not charge customs duties on International shipments outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Memories2print.co.uk. We recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties that may be applicable to your online order with us.

RETURNS
 6.1   You may return goods (except custom sized products not listed on our website or made to order products such as 'Photo Montage' pieces) and receive a refund, if you do so within 7 days from the date of delivery. Goods must be returned in their original unused condition and with all packaging intact.

6.2   If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs, providing the goods are returned to us within 7 days from the date of delivery. We strongly advise all customers to check products thoroughly upon delivery before hanging on a wall.

6.3  Memories2print.co.uk will not accept returns for any non-faulty items after 7 days have elapsed or for items that have been used. In all circumstances you must contact us via email in order to inform us of your intentions.

6.4   If the item ordered is not what you expected and an exchange is required, this can be provided but a delivery charge will be incurred. Please note the goods must be in their original condition and with all packaging intact, as we cannot exchange used goods. Our Exchange policy does not apply to custom sized products not listed on our website or other bespoke products such as 'Photo Montages'.

6.5   Please ensure that you enclose your original invoice with the items you are returning along with a note giving the reason for the return or the exchange. Please then wrap the package safely and securely with the original packaging received and send it to the address below.

In the case of a defective item, please in addition provide a full description of the fault and again, send it to us in its original condition and all packaging intact. The address to send all of your returns and exchanges to is: Memories2print.co.uk, Woodlands Park, 42 Foxglove Way, March, Cambridgeshire, PE15 8RU.

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.

6.6   Refunds to you will be made within 14 days of the date of cancellation notice. All undamaged, correctly returned products will be credited via the original purchaser's payment method excluding shipping charges.

These Terms do not your statutory rights. If you have any further questions please contact us.